ceobd Privacy Policy

Your Privacy at a Glance

1Introduction

ceobd ("we", "us", or "our") is committed to protecting the privacy and personal data of every player who uses our platform at ceobd.bet. This Privacy Policy describes how ceobd collects, uses, stores, and shares personal information in connection with your use of the ceobd website, mobile experience, and any related services (collectively, the "Platform").

This Privacy Policy forms part of the ceobd Terms & Conditions and should be read alongside them. By registering an account or using the ceobd Platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree to this Privacy Policy, please do not use the ceobd Platform.

2Information We Collect

ceobd collects personal information from you in the following categories. We collect only the information that is necessary and proportionate to the purposes described in this Privacy Policy.

• Registration data: your full name, date of birth, Bangladesh mobile number, and any additional identity details provided at account creation or during KYC verification.
• Transaction data: records of all deposits and withdrawals made via bKash, Nagad, Rocket, Upay, or any other supported payment method, including transaction reference numbers, amounts in BDT, and timestamps.
• Gaming activity data: records of games played, bets placed, game outcomes, session durations, bonus usage, and platform interaction history. This data is used for account management, fair-play verification, and responsible gaming compliance.
• Device and technical data: IP address, device type, operating system, browser type, screen resolution, and session activity logs. This data helps us maintain platform security, detect fraud, and improve the user experience.
• Communications data: records of any messages, emails, or chat transcripts exchanged between you and the ceobd support team, including the content of support requests and our responses.
• Marketing preference data: records of whether you have opted in or out of receiving promotional communications from ceobd. We respect your communication preferences and will not send marketing messages to players who have opted out.

We do not collect sensitive personal data such as government-issued national ID numbers unless specifically required as part of KYC obligations and explicitly consented to by you. When we request such data, it is held under enhanced security controls and used solely for identity verification purposes.

3How We Use Your Information

ceobd uses your personal data for the purposes listed below. We process your data only for legitimate purposes and do not use it in ways that are incompatible with those original purposes.

4Legal Basis for Processing

ceobd processes your personal data on one or more of the following legal bases, depending on the specific processing activity in question.

• Contract performance: processing your registration data and transaction data is necessary to provide you with the ceobd Platform and to fulfil our obligations under the Terms & Conditions.
• Legal obligation: processing your identity and transaction data for KYC and anti-money-laundering compliance is required by applicable law. ceobd may not be able to offer the Platform to you if you decline to provide data necessary for legal compliance.
• Legitimate interests: ceobd processes device data and gaming activity logs for fraud prevention and platform security. This processing is proportionate and does not override your privacy rights where we have properly balanced our interests against yours.
• Consent: where you have opted in to receive marketing communications from ceobd, we process your contact details and marketing preference data on the basis of your consent. You may withdraw consent at any time by contacting [email protected].

5Sharing Your Information

ceobd does not sell your personal data. We share your information with third parties only in the limited circumstances described below, and only to the extent necessary for the purposes stated.

• Payment processors: bKash, Nagad, Rocket, and Upay receive the transaction data necessary to process your deposit and withdrawal requests. Each provider operates under its own privacy policy and security standards. ceobd shares only the minimum data required to process your transaction.
• Technology and infrastructure providers: ceobd uses third-party hosting and cloud infrastructure services to operate the Platform. These providers process personal data on ceobd's behalf under binding data processing agreements and may not use your data for their own purposes.
• Game suppliers and software providers: where you play games hosted by third-party providers such as Pragmatic Play, Evolution Gaming, or Spribe, those providers may process limited gameplay data as part of their service. ceobd ensures that all game suppliers maintain appropriate data security standards.
• Law enforcement and regulatory authorities: ceobd will disclose personal data to law enforcement or regulatory authorities where legally required to do so, including in response to lawful requests, court orders, or where disclosure is necessary to prevent fraud, money laundering, or other serious criminal activity.

6Payment Data and Mobile Wallets

When you make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, ceobd receives confirmation of the transaction from the mobile wallet provider, including the transaction reference number, the amount in BDT, and your registered mobile number as the payment source. ceobd does not have access to your mobile wallet PIN, password, or full account credentials — these remain entirely within the mobile wallet provider's systems.

ceobd retains transaction records for a minimum of five years to comply with applicable anti-money-laundering and financial record-keeping obligations. Transaction records are held securely and are accessible only to authorised ceobd personnel and, where legally required, to regulatory and law enforcement authorities.

7Cookies and Tracking Technologies

ceobd uses cookies and similar tracking technologies on the Platform to support core functionality, maintain session security, and improve your experience. We use the following categories of cookies.

• Essential cookies: necessary for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled without affecting the core functionality of your account.
• Performance and analytics cookies: used to monitor platform performance, identify technical issues, and understand how players navigate the site. Data collected via these cookies is aggregated and does not identify individual users.
• Preference cookies: used to remember your language and display settings so that the Platform loads correctly on your next visit. These cookies do not track your activity across external websites.

You may manage cookie preferences through your device browser settings. Disabling essential cookies may prevent you from accessing certain features of your ceobd account. ceobd does not currently use third-party advertising or retargeting cookies.

8Data Retention

ceobd retains your personal data for as long as your account remains active or as otherwise required by applicable law. The following retention principles apply. Account registration data and KYC documents are retained for a minimum of five years from the date of account closure to meet anti-money-laundering record-keeping requirements. Gaming activity records are retained for a minimum of three years from the date of each transaction or gaming session. Communications data is retained for two years from the date of the relevant communication, unless a longer period is required in connection with an open dispute or legal matter.

When personal data is no longer required for its original processing purpose and no legal retention obligation applies, ceobd will securely delete or anonymise the data. Anonymised data (from which you cannot be identified) may be retained indefinitely for statistical and platform improvement purposes.

9Data Security

ceobd takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. Our security measures include the following.

• 256-bit SSL encryption on all data transmitted between your device and the ceobd Platform, ensuring that your account credentials, transaction details, and personal information cannot be intercepted in transit.
• Access controls: personal data is accessible only to ceobd personnel who require it to perform their job functions. All personnel with access to personal data are subject to confidentiality obligations and receive regular data security training.
• Secure storage: personal data is stored on servers protected by industry-standard physical and network security controls. ceobd uses reputable cloud infrastructure providers whose data centres meet recognised security certifications.
• Incident response: ceobd maintains a data breach response procedure. In the event of a personal data breach that poses a risk to your rights, ceobd will notify affected players promptly and take all reasonable steps to contain and remediate the breach.

10Your Rights

As a ceobd player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your registered mobile number and a clear description of your request. ceobd will respond within a reasonable timeframe.

• Right of access: you may request a copy of the personal data ceobd holds about you. We will provide this in a clear format within a reasonable period of receiving your request.
• Right of rectification: if any personal data ceobd holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Please contact [email protected] with the corrected details.
• Right to erasure: in certain circumstances, you may request that ceobd delete your personal data. Note that ceobd may be unable to fulfil an erasure request where retention is required by law (e.g. anti-money-laundering record-keeping obligations).
• Right to restrict processing: you may request that ceobd restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
• Right to data portability: where ceobd processes your personal data on the basis of consent or contract, you may request a structured, machine-readable copy of the data you have provided to us, for transfer to another service provider.
• Right to withdraw consent: where ceobd processes your data on the basis of consent (for example, for marketing communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

ceobd will acknowledge all data rights requests within 5 business days and aim to resolve them within 30 business days. Where a request cannot be fulfilled in full (for example, due to a legal retention obligation), ceobd will explain the reason and fulfil the request to the extent possible.

11Children's Privacy

The ceobd Platform is strictly intended for adults aged 21 and above. ceobd does not knowingly collect personal data from individuals under the age of 21. If ceobd becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the account closed. If you believe that a person under 21 has registered with ceobd, please contact us at [email protected] so that we can take prompt action.

12Changes to This Privacy Policy

ceobd reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. Where changes are material, we will notify registered players via the Platform at least 14 days before the revised policy takes effect. The date at the top of this page will always reflect when the policy was last updated.

Your continued use of the ceobd Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any change, please stop using the Platform and contact [email protected] to arrange account closure before the revised policy takes effect.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your data rights, please contact the ceobd support team. We aim to respond to all written privacy enquiries within 24 hours.